Technology · Retail Technology
Multi-vendor grocery and retail marketplace
A network of local retailers and grocery stores digitised into one marketplace with customer apps, vendor panels and delivery management.
7
Platform modules
Multi
Vendor categories
Live
Order tracking
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- Background
- A regional retail group in Central India running a network of local retailers and grocery stores.
- Challenge
- Operations relied heavily on phone orders and manual coordination, limiting scalability and making it impossible for customers to compare products across vendors.
- SJAIN solution
- SJAIN implemented a multi-vendor aggregator platform with customer mobile applications, vendor management, centralised administration and delivery management, including advanced search, multi-category support, featured stores, multilingual capability, real-time chat, push notifications and online payment workflows.
- Outcome
- Centralised vendor management, faster order processing, digital payments, real-time order tracking and a marketplace that scales with new vendors.
- Lesson learned
- Marketplaces succeed when vendor onboarding and delivery operations are designed together, not bolted on later.
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