Technology · Hospitality
Hotel operations digitisation
Front desk, restaurant, housekeeping and channel management integrated into one hotel management system.
5
Departments integrated
1
Operations dashboard
Faster
Guest check-in
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- Background
- A business hotel group running each department on separate systems and registers.
- Challenge
- Reservations, housekeeping and restaurant operations were managed independently of one another.
- SJAIN solution
- SJAIN deployed a hotel management system integrating front desk, restaurant operations, booking engine, channel management and housekeeping.
- Outcome
- Centralised hotel operations, improved occupancy management, faster guest check-in and better operational reporting.
- Lesson learned
- Occupancy management improves only when housekeeping status and the booking engine share one view.
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